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Smartee

An invisible-aligner brand with two audiences at once: the dentist who recommends and the patient who decides. Each one needs to hear something different.

SECTOR
Oral health
SERVICES
Social media
CONTENT
Grid, campaigns and events
LOCATION
Portugal
DURATION
2 months
THE SHIFT ON THIS PROJECT
THE STARTING POINT

Two audiences,
one single account.

Smartee sells aligners to clinics and is chosen by patients. The dentist wants to know about technology, training and margins; the patient wants to know whether it hurts, how much it costs and how long it takes.

Posting for only one of them leaves the other out — and the account is the same one.

  • Clinical language pushing the patient away
  • No separation between what is for the dentist and what is for the patient
  • Events and campaigns announced at the last minute
  • A grid with no identity of its own
WHAT WE DID

Translating the clinical
without simplifying it.

01 · SEPARATION

Each piece knows who it is speaking to

We split the content between what is aimed at the clinic — training, technology, terms — and what is aimed at the patient. Same brand, two registers.

  • Pillars by audience type
  • Tone adjusted to each one
  • Nothing published without a defined recipient
02 · TRANSLATION

Language the patient understands

“Invisible aligners are the future” works better than a technical description. We translate what the brand does without losing rigour.

  • Benefit before specification
  • No promises of clinical results
  • Real imagery of the product
03 · CAMPAIGNS

Events and dates in advance

Open days, a presence at trade fairs, campaigns with a deadline. Each one communicated in good time and with the same visual system, so the brand stays recognisable amid the noise of the sector.

  • A calendar of events and campaigns
  • Pieces with the date and place clearly shown
  • The same identity across every activity
Smartee website on screen
01 Campaigns, events and product in the same language — the brand red holding it all together.
THE GRID

What we say to each one.

There is a single account, but it alternates between the people who recommend and the people who decide. These are the three types of piece and the audience for each one.

Screens of the Smartee website
CLINIC

For the people who recommend

Training, industry events and commercial terms. Content aimed at those who have to trust the product before they propose it.

PATIENT

For the people who decide

What it is, how it works and why it is different from fixed braces — explained without technical terms.

CAMPAIGN

For the people who are almost there

Open days, time-limited offers and a presence at trade fairs. The part that turns interest into a booking.

WHAT CHANGED

What started happening.

AFTER
Every piece has a recipient
The account has stopped speaking to everyone at once.
Events announced in good time
They are no longer announced at the last minute, which changes turnout.
A recognisable grid
The red and the fixed structure make the brand stand out in a visually uniform sector.
WHAT WE DON’T SAY
Percentages without context
When we publish numbers, we say what period they are from and on what basis. Launch percentages always look bigger than they are.
Treatment outcomes
We do not publish clinical promises or patient cases. That is the responsibility of whoever provides the treatment.
NEXT

Another case of the same kind.

YOUR CASE

If your business is good
and stuck offline.

Thirty minutes about what you sell and how you measure. If we are not the right choice, we will tell you straight away.

Andreia, founder of The Media Bees
AndreiaFOUNDER · HUMAN STRATEGY